RETURNS & EXCHANGES

1 OF 1 ITEMS

Our 1 of 1 items can be returned or exchanged within 14 days of receipt. 

MADE TO ORDER ITEMS

Our Made to Order items are exchange only as we create these specific to your measurements and requirements.
You may exchange your item within 14 days of receipt. 

If you wish to return or exchange an item, please email us at info@jeaniuslabwmns.com within 14 days of receiving your item. We aim to respond within 24-48 hours.

Please include the following information in your email:

  • Name
  • Order number
  • Address
  • Which items you wish to return or exchange and why
  • Any additional information

Once we have accepted your return, you have 7 days to send your item back to us. Please do not send us back any items until we have accepted your return. 

As the buyer, you are responsible for return postage fees for both returns and exchanges. You must use a signed for and tracked service. We will request a tracking number from you.

Returned & exchanged items but be returned in their original condition, with no marks or scents. We are unable to accept items that show signs of having been worn or are not in their original condition. 

We aim to process returns within 3-5 working days after having received the item back. Your payment provider may take a further few days to process the refund. 

FAULTY ITEMS

If your item is faulty in any way, please contact us at info@jeaniuslabwmns.com within 14 days of receiving your order.
Please include the following information:

  • Name
  • Order number
  • Address
  • Information on faulty item

In the case that you have received a faulty item, you will not be responsible for return shipping fees. We will provide you with a shipping label.